Hello, I'm Reyner!

I’m an accomplished Digital/Technology professional with solid communication skill and demonstrable track record of success in assessing and delivering technology integration and major Digital project implementations.
I have a total of 10-years+ in-depth exposure across a range of industries including Digital/Multimedia, Retail/eCommerce, Supply Chain /Logistics, Healthcare/Medical, Utilities, and Industrial Automation.
When I’m not working you’ll find me either spending quality time my family, enjoying my passion for soccer, or travelling!

Personal information

Full Name
Reyner Karnali
location
Melbourne, Australia
e-mail
reyner.jovian@gmail.com
phone
+61 408515725
employer
ANZ Bank

Capabilities

Business Analysis 10+ years
Product Management | Ownership 8+ years
UX | Design Thinking 6+ years
Data Analytics 5+ years

Main Domain

Digital Product Delivery
Retail eCommerce
Agile Methodologiess

Tools Proficiency

  • Atlassian JIRA and Confluence
  • Process Modelling: Lucidchart, Microsoft Visio, Miro
  • Wireframe: Balsamiq, Draw.IO
  • Analytics: Adobe, Google, Hotjar, PowerBI

Core Skillset

  • Feature Roadmap and Prioritization
  • Senior Stakeholder Management
  • Workshop Facilitation
  • Business Process Workflow
  • Customer Journey
  • UX / Design Thinking
  • Digital Analytics

Tech Stack

  • SaaS, Micro Services and API: Microsoft Azure, Amazon Web Service
  • CMS eCommerce: WIX, Shopify, WordPress, Sitecore
  • ERP and CRM system: Microsoft Dynamics AX 365, SAP
  • Database: Microsoft SQL, Oracle

work experience

June 2023 - Now

Digital Product Owner (Journey Expert)

Digital Product Journey Expert for ANZ Plus, a neo bank, built from the ground up fully on cloud technology.

Leading key features, discovery, and delivery in the Home Loans product.

Apr 2022 - May 2023

Digital Product Owner

Product Owner for MyPost online account across Web, Mobile, and App, a platform that is used by 11 million active users in Australia.

Responsible for maximizing delivery of value for the Business, ensuring successful delivery of key features through empowering and inspiring a cross-functional digital product delivery team.

Jan 2021 - Mar 2022

Senior Business Analyst | Product Owner

Ensuring a flawless omni-channel customer journey: Browse and search, Online checkout, and Payment gateway integration.

The Officeworks website has an annual $1 Billion turnover, which accounts for 35% of total company sales.

Senior Business Analyst with Product Owner responsibility.

Oct 2019 - Dec 2020

Digital Product Owner

Product Owner for Schiavello Construction digital project management platform.
The SaaS (Software as a Service) platform is built and supported fully in-house based on Microsoft ASP.NET stack.

In this role, I successfully built a product vision and road map around customer needs, raliied various key stakeholders across the organization behind it, and continuously found paths to delivering business values quickly in a sustainable pace.

Jul 2015 - Sep 2019

Digital Product Owner

NHP Electrical Engineering

I am responsible in leading various Digital Transformation projects to prepare NHP with a competitive edge in this new era, and taking on this exciting journey. This revolves around e-Commerce, Full Stack ERP integration, Business Process Automation (BPO), Big Data/Analytics, User Experience (UX) and Customer Journeys.

Feb 2014 - June 2015

Agile Business Analyst

A plumbing company with a strong 100+ IT workforce. Go figure. Innovation day in day out. I built my Business Analysis foundation,  mindset, and trade craft as part of a matured Agile Scrum delivery team. I was  honored to be working side by side with some of the greatest minds in the industry.

Aug 2012 - Jan 2014

Delivery Lead

In this boutique Digital Agency, I worked as a Delivery Lead in delivering bespoke/customized B2B (Business-to-Business) e-Commerce solutions and services. It was a privilege to have collaborated with some of the biggest brand names across Australia. Some key clients include: Wesfarmers Industries, Visy, Phillips, and Officeworks

Jan 2011 - July 2012

Software Test Engineer

I landed my first role in Melbourne, Australia with SPS Commerce a boutique Digital eCommerce Implementation Partner. This was a major stepping stone for me in a new country. I was hired as a Test Analyst in this collaborative  Agile-focused Delivery team, responsible for assuring Software Quality is delivered as per agreed Scope of Works a and properly managed and communicated to all stakeholders.

Education

2009 - 2010

University of Melbourne

Post Graduate Exhange - Information Systems
2008 - 2010

Leiden University – The Netherlands

Master of Science - Information Technology in Business

Industry Certifications

Interests

  • Soccer
  • Travel
  • Family Time
  • Movies
  • Good food
  • Coffee

Blog

For those who are interested in latest trends in Digital Marketing and Business Analysis may found my Blog useful. I am writing few posts a year to share my own learning and experiences. Thank you for reading, and I would appreciate any comments or feedbacks.

Check out my Blog